About this role
Customer Resolutions Team - Senior Operations Manager at Nucleus Group. Location: United Kingdom. Role: leading operations, managing people, improving processes Requirements: Proven experience managing UK financial services complaints operations; strong knowledge of FCA DISP and Consumer Duty; people leadership; workflow, KPI and MI management; judgement in complex complaint resolution. Category: Customer Service Seniority: Senior Level Tools: CRM systems, Microsoft Power BI Certifications: ilm, cmi, cii, ica, redress and complaint handling training Commitment: Full Time Workplace: Remote Languages: English