About this role
Service Desk Specialist (Dentons Europe Services) at Dentons. Location: Prague, Prague, Czech Republic. Role: providing support, resolving incidents, documenting processes Requirements: IT client-facing experience; knowledge of Windows 11 and Office 365 apps; familiarity or willingness to learn Microsoft Intune and Windows Autopilot; experience with ticketing systems (Jira, ServiceNow, BMC) and ITIL; ability to document processes and support automation. Category: Information Technology Seniority: Mid Level Tools: Windows 11, Office 365, Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, Microsoft Intune, Windows Autopilot, Microsoft Power Automate, iOS, iPadOS, macOS, Jira, ServiceNow, BMC, ITIL Commitment: Full Time Workplace: Hybrid Languages: English