About this role
Senior Manager, Learner & Client Support at Multiverse. Location: London or United Kingdom. Role: designing systems, building platform, leading team Requirements: 7+ years in support operations or CX operations with experience building support functions; strong Intercom fluency; experience in service design, metrics frameworks, and cross-functional stakeholder management. Category: Customer Service Seniority: Senior Level Tools: Intercom, Linear, Guru, Slack Certifications: dbs basic, dbs enhanced Commitment: Full Time Workplace: Hybrid Languages: English