About this role
Senior End User Services Technician at The Law Society. Location: London, England, United Kingdom. Role: resolving incidents, mentoring staff, maintaining documentation Requirements: Provide advanced first- and second-line IT support in a Microsoft 365 environment, act as escalation point, mentor team members, manage incidents to SLAs, and produce documentation. Must attend office at least four days/week. Category: Information Technology Seniority: Senior Level Tools: Microsoft 365, Microsoft Teams, SharePoint Online, Entra ID, Microsoft Copilot Commitment: Full Time Workplace: Onsite Languages: English