About this role
Job Description & Summary
The Opportunity
You are part of PwC IT endpoint management team. Together with your team you are responsible for all IT end-user und IT endpoint related topics, such as laptops, virtual desktops and mobile devices. In this role you support projects as SME, train our IT Service Desk and solve incidents- and problems in the IT endpoint area. Further, you take over accountability for parts of services and smaller IT services.
What you will be doing
• Together with your team, you run, maintain and develop our IT endpoint fleet
• You provide 2nd level support to our end-users
• You provide trainings to our 1st level support and create knowledge base articles
• You develop solutions to optimize our endpoint fleet
• You participate in projects and act as SME’s for several workplace related topics
• You ensure a state-of-the-art software and patch level for our laptops
• You create software packages and deliver them to our users
• You execute vulnerability management initiatives to keep our endpoint fleet secure
• You execute hygiene tasks to maintain a lean endpoint environment
• You take over responsibility for an IT Service or IT Service Components
What we need from you
• You hold a Bachelor degree in Business Administration or Computer Science
• You have at least 2 years experience working in endpoint management with focus on Windows and iOS endpoints (experience on Microsoft Intune (MEM) or similar modern endpoint management platform would be a great advantage).
• You have knowledge of PowerShell
• You knowledge of Microsoft Entra Directory (Azure Active Directory)
• You are fluent (written and spoken) in English.
• You have excellent communication and interpersonal skills.
• You have a strong positive, service-oriented attitude and team-working ability.
What is nice to have:
• You have experience with Microsoft 365 Cloud PC environment or similar
• You have experience managing a Microsoft 365 Platform
• ITILv4/v5 Foundation
• Microsoft Endpoint Administrator Associate (MD-102)
• Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)
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