About this role
Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary Instructions:
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Job Profile Name:
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Child Name:
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Global LoS:
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Global Network:
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Global Competency Network:
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Go-To-Market:
Managed Services
Sector:
Not Applicable
Programme Type:
Experienced
Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)
The Storage Administrator – Senior Associate is responsible for advanced support and continuous improvement of outsourced storage services across file, block, and object platforms. This includes leading complex file share and quota/ACL designs, planning and executing data migrations and cutovers, designing and implementing SAN LUN/zoning/masking and replication configurations, and provisioning S3/object storage in accordance with best practices. The role serves as a technical escalation point for storage incidents and changes, mentors junior team members, and partners with architects, vendors, and service owners to ensure stable, resilient, and cost-effective storage services.
Core Responsibilities
• Lead design and lifecycle management of enterprise file shares, quotas, and ACLs.
• Plan and execute storage migrations and cutovers across file, block, and object platforms.
• Design and implement SAN LUN layouts, zoning/masking, and replication configurations.
• Provision and manage S3/object storage, including lifecycle, security, and cost controls.
• Act as escalation point for major storage incidents and drive root cause analysis.
• Plan and coordinate storage upgrades and maintenance with minimal business impact.
• Identify automation opportunities and mentor junior team members on standards and runbooks.
Minimum Degree Required: Bachelors
Degree Preferred: Bachelor’s or Masters in science, Computer Science, Engineering
Minimum Years of Experience: 7-9 year(s)
Certifications Required: None
Certifications Preferred:
• ITIL® Foundation or higher-level ITIL certification.
• Intermediate/advanced vendor storage certifications (e.g., Dell EMC Specialist/Expert, Pure Storage, NetApp, or equivalent).
• Cloud certifications with focus on operations and storage (e.g., AWS SysOps Administrator, AWS Storage Specialty, Azure Administrator/Architect).
• VMware VCP or equivalent where storage integrates heavily with virtualized environments.
Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*
• 4–7 years in enterprise storage administration or infrastructure operations.
• Strong expertise with file services, including complex share structures, ACLs, and quotas.
• Solid experience with SAN/block design, RAID, tiering, multipathing, zoning, and masking.
• Hands-on experience with storage migrations, replication, and DR for critical workloads.
• Proven ability to troubleshoot complex performance and stability issues across hosts, fabric, and arrays.
• Proficiency with scripting/automation (e.g., PowerShell, Python) for provisioning and reporting.
• Practical experience operating within ITIL-aligned incident, change, problem, and capacity processes.
• Strong communication and stakeholder management skills, including vendor coordination.
Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)
• Demonstrates advanced proficiency with at least one enterprise storage platform (NAS/SAN).
• Demonstrates experience designing storage solutions to meet performance and recovery objectives.
• Demonstrates ability to interpret detailed performance metrics and optimize workloads.
• Demonstrates leadership in high-severity incident response and post-incident reviews.
• Demonstrates understanding of integration with virtualization, databases, backup, and DR.
• Demonstrates success driving automation and improving storage runbooks and standards.
• Demonstrates effectiveness in coaching junior team members in an outsourced service model.
• Should possess knowledge on following tools -
Dell Powerscale OneFS,. Supearna Ransomeware, Cloudpools, Unity, Symantex, Treesize, Pure 1, Powershell scripting, VPLEX Management, Unispher, Recoverpoint, SRDF, Powermax Solutions enabler, Connectrix Manager,Brocade/Broadcom OS, Dell ECS Management & powerstore Console, Arxscan Capacity Reporter, Dell CloudIQ, Dell Live Optics, AWS Standard S3 Buckets, AWS S3IA,AWS Deep Archive
Travel Requirements Not Specified Job Posting End Date