About this role
Assistant Manager Expectations
ASSISTANT MANAGERS MUST ADHERE TO THE FOLLOWING BASIC EXPECTATIONS WHILE IN THEIR POSITION: SET THE EXAMPLE BY:
⎫ ▪SHOWING INTEGRITY
⎫ ▪SHOWING SMART HUSTLE
⎫ ▪SHOWING INITIATIVE
⎫ ▪EXEMPLIFYING GREAT IMAGE
⎫ ▪ACTING WITH GOOD JUDGEMENT
⎫ ▪ACTING AS A ROLE MODEL ON HOW JOBS SHOULD BE COMPLETED
ADHERING TO SAFETY AND SECURITY GUIDELINES BY:
⎫ ▪BEING ABLE TO PROPERLY HANDLE CASH
⎫ ▪BEING ABLE TO PERFORM A TILL TURNOVER
⎫ ▪KNOWING THE PROPER BAD ORDER PROCEDURES
⎫ ▪KNOWING THE SAFE PROCEDURES
⎫ ▪KNOWING THE CALL BACK PROCEDURES
EXECUTE BASIC STORE OPERATIONS THAT INCLUDE:
⎫ ▪BEING ABLE TO MAKE A GREAT LARGE PEPPERONI PIZZA UNDER 50 SECONDS OR LESS
⎫ ▪BEING ABLE TO PROPERLY OPEN AND CLOSE THE STORE
⎫ ▪BEING ABLE TO OPERATE ALL STATIONS WITHIN THE STORE
⎫ ▪BEING AWARE OF AND ENFORCING ALL IMAGE STANDARDS
⎫ ▪ENSURING THE TEAM KNOWS HOW TO READ JOB AIDS AND ARE UTILIZING SCALES
⎫ ▪BEING ABLE TO MAKE GREAT PRODUCT
⎫ ▪BEING ABLE TO HANDLE CUSTOMER COMPLAINTS APPROPRIATELY AND PROMPTLY
⎫ ▪KNOWING WHAT TO DO WHEN EQUIPMENT IS NOT WORKING
⎫ ▪PRACTICING AND ENFORCING HTA WITHIN THE STORE AT ALL TIMES
⎫ ▪UNDERSTANDING WHAT THE SERVICE GOALS ARE FOR THE STORE
⎫ ▪KNOWING HOW TO ROUTE DRIVERS BY USING THE MAP SYSTEM OR BY HAVING A REASONABLE UNDERSTANDING OF THE DELIVERY AREA
⎫ ▪DIRECTING THE TEAM APPROPRIATELY WHEN IN CHARGE OF A SHIFT
⎫ ▪ASSISTING IN MAINTAINING A CLEAN AND ORGANIZED STORE
⎫ ▪KNOWING HOW TO DATE AND PUT A TRUCK DELIVERY AWAY
⎫ ▪KNOWING WHAT TO DO WHEN RUNNING OUT OF PRODUCT
⎫ ▪MONITORING PRODUCT EXPIRATION DATES
⎫ ▪ASSISTING THE GM BY TRAINING AND CROSS TRAINING TEAM MEMBERS
⎫ ▪ASSISTING THE GM TO IMPROVE SPEED AND HUSTLE WITHIN THE STORE
⎫ ▪LEARNING HOW TO TROUBLESHOOT AND SOLVE PROBLEMS WITHIN THE STORE
⎫ ▪BUILDING POSITIVE RELATIONSHIPS WITH TEAM MEMBERS AND CREATING A FUN ATMOSPHERE
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