About this role
Join our team as a Customer Service Representative at Morgan Cemetery Rd in Cleveland, United States. We're looking for a compassionate and dedicated individual to provide exceptional phone-based support to our clients during sensitive times.
Answer incoming calls professionally and empathetically, addressing client inquiries and concernsProvide information about cemetery services, plots, and memorial optionsSchedule appointments for on-site visits and consultationsMaintain accurate records of client interactions and update database informationCollaborate with other departments to ensure client needs are met efficientlyHandle sensitive situations with tact and compassionAssist in general administrative tasks as needed Excellent verbal communication skills with a focus on phone etiquetteStrong customer service orientation and empathyAbility to multitask and handle a high volume of callsProficiency in basic computer applications and data entryProblem-solving skills to address client concerns effectivelyHigh school diploma or equivalentPrevious customer service experience, preferably in a phone-based roleAbility to work in a team-oriented environmentPatience and emotional resilience when dealing with sensitive situationsKnowledge of or willingness to learn about cemetery services and options At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!