About this role
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Job Summary
About the Role:
We are looking for a Project Director with deep expertise in telecom project management to lead a BSS Managed Service transformation program for a Tier-1 operator. The role demands mastery in complex BSS program governance, integration and migration project leadership, multi-vendor coordination, and risk-managed delivery within a high-demand telecom environment. The selected candidate will oversee end-to-end program planning, execution, and performance, ensuring on-time delivery, operational excellence, and alignment with customer strategic objectives.
Key Responsibilities:
Program & Project Leadership:
• Lead large-scale BSS transformation programs covering migration, integration, rollout, and managed service transition.
• Establish project governance frameworks, steering committees, and PMO-level reporting mechanisms.
• Manage program timelines, resource allocation, dependencies, and deliverables across multiple workstreams.
• Drive scope management, milestone tracking, and progress reporting through structured project management practices (PMP/PRINCE2/Agile).
• Implement best-in-class project controls—cost, schedule, quality, and risk—to ensure predictable delivery outcomes.
Stakeholder & Governance Management:
• Serve as the primary interface between customer executive leadership (CxO, CTO, CIO) and internal delivery units.
• Manage relationships with vendors, system integrators, and internal cross-functional teams (Operations, IT, Development, Testing, Transition).
• Conduct Steering Committee meetings, ensuring transparency and proactive issue management. • Lead change control boards (CCB) and risk review boards to mitigate project and operational challenges. Risk, Quality and Delivery Assurance.
• Establish and maintain a risk management framework to identify, assess, and control delivery and service risks.
• Ensure project compliance with customer SLAs, contractual obligations, and quality standards. Implement lessons learned, continuous improvement practices, and post-implementation reviews for operational optimization.
Commercial & Contractual Oversight:
• Support contract negotiation, SoW finalization, and SLA/KPI definition during managed service transitions.
• Track financial performance, forecast variances, and ensure commercial alignment with project and service targets.
• Manage vendor performance and ensure accountability for deliverables within budget and scope.
BSS Domain Integration:
• Direct project execution involving key BSS components such as CRM, Billing, Charging, Mediation, Order Management, Product Catalog, and Revenue Management.
• Coordinate with architecture and solution teams for BSS integration with OSS, CRM, and Digital Channels.
• Oversee cutover planning, data migration, user acceptance testing (UAT), and go-live support.
Leadership & People Management:
• Lead a team of cross functional experts, ensuring clarity of deliverables, and performance metrics. Coach and mentor delivery teams to maintain customer focus, agility, and accountability.
• Build and sustain a delivery excellence culture aligned with project KPIs and customer satisfaction goals.
Key Skills and Experience:
• 15+ years of total experience in the Telecom IT/BSS domain, with at least 8 years in Project/Program Director roles.
• Proven track record managing end-to-end BSS transformation, integration, or migration projects in a Managed Services environment.
• Strong command of project management frameworks (PMP, PRINCE2, Agile, or SAFe).
• Excellent experience with PMO governance, RAID (Risks, Assumptions, Issues, Dependencies) management, and reporting.
• Proven ability to handle multi-vendor environments and complex stakeholder landscapes (Operators, OEMs, Integrators).
• Understanding telecom business processes (Order-to-Cash, Lead-to-Cash, Trouble-to-Resolve). Experience managing contractual, commercial, and SLA-driven delivery models.
• Skilled in budgeting, forecasting, resource planning, and performance tracking.
• Outstanding leadership, negotiation, and communication skills, especially in customer-facing environments.
Desirable Qualifications:
• Bachelor’s or Master’s in Telecommunications, Engineering, Computer Science, or Business Administration.
• PMP, PRINCE2, ITIL, Agile, or SAFe certification preferred.
• Experience with Tier-1 BSS vendors such as Amdocs, Optiva, Ericsson, Huawei, Netcracker, Qvantel, or Nokia.
• Knowledge of Digital BSS, Cloud BSS, 5G Monetization, or Cloud-native microservices architecture is advantageous.