About this role
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA As a Senior Network Engineer - (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).
Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.
You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.
As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.
You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.
To thrive in this role, you need to have: Key Responsibilities
• Configure, manage, and troubleshoot enterprise network infrastructure. • Handle Routing & Switching operations across LAN/WAN environments. • Deploy, configure, and troubleshoot SD-WAN solutions. • Manage and support firewall environments including policy creation, troubleshooting, and security enforcement. • Monitor network performance and ensure high availability of network services. • Perform incident troubleshooting, root cause analysis, and issue resolution within SLA timelines. • Coordinate with internal teams and vendors for network-related escalations. • Maintain network documentation and operational procedures. • Participate in rotational shifts for continuous network support.
Mandatory Skills
• Strong hands-on experience in Routing & Switching configuration and troubleshooting. • Minimum 3+ years of relevant experience in SD-WAN. • Hands-on experience with HPE SD-WAN solutions. • Hands-on experience with FortiGate Firewall or Palo Alto Firewall. • CCNA Trained. • Minimum 5 years of overall networking experience. • Strong knowledge of TCP/IP, VLANs, VPNs, BGP, OSPF, STP, and network security concepts. • Excellent troubleshooting and analytical skills. • Excellent verbal and written communication skill
Good to Have
• Experience with Fortinet SD-WAN, Versa SD-WAN, or Cisco SD-WAN. • CCNA Certified. • Hands-on experience with Aruba Wi-Fi Solutions. • Experience managing and configuring Aruba Switches. • Exposure to enterprise network monitoring and management tools
Desired Candidate Profile
• Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, Telecommunications, or a related field. • Ability to work independently in a fast-paced environment. • Strong customer and stakeholder management skills. • Excellent communication and collaboration abilities. • Willingness to work from the Mangalore office and in rotational shift
Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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