About this role
At Pimlico Plumbers, one of London’s most recognised and trusted home‑service brands, every customer enquiry matters. As a Booking Coordinator, you’ll play a key role in turning incoming enquiries into confirmed bookings, supporting both our customers and our franchisees.
Based in our busy Lambeth contact centre, this role combines sales, customer service, and coordination. You’ll be speaking with customers who genuinely need our services, helping them understand their options, securing bookings, and ensuring jobs are scheduled efficiently.
If you’re confident, organised, and comfortable with a performance‑driven environment, this role offers a great opportunity to build experience with a premium household name.
What You’ll Be Doing
• Handling inbound customer enquiries and converting them into confirmed bookings
• Using effective questioning and sales skills to identify upsell or cross‑sell opportunities
• Scheduling engineers efficiently to support customer satisfaction and operational performance
• Accurately recording job details in our CRM so engineers arrive fully prepared
• Providing clear, professional customer service via phone, email, and chat
• Representing the Pimlico Plumbers brand with consistency and care at every interaction
What You’ll Bring
• Previous sales or conversion‑focused experience, ideally in a call‑centre or customer environment
• Strong communication skills and the ability to build rapport quickly
• Confidence working in a fast‑paced, high‑volume setting
• Good attention to detail and comfort using CRM systems
• A genuine commitment to delivering a high standard of customer service
• Motivation to meet targets and contribute to team success
About the Role This position blends three important areas:
• Sales – securing bookings and identifying opportunities
• Customer Service – offering a supportive, professional experience
• Administration – ensuring information is accurate and complete
Shifts & Compensation Not everyone wants to work the same 9 to 5 every day. Our varied shifts give you more flexibility, regular weekdays off and more time to enjoy life outside work. You’ll work an 8-hour shift across our opening hours of 7am to 10:30pm, with your rota planned well in advance. Most shifts are during the day, with a later 12:30pm or 2pm start typically around once every 4-5 weeks. These later starts give you most of the day free for appointments, the gym, family commitments, shopping or simply enjoying some time to yourself before work. You’ll also work one day of alternate weekends, giving you regular weekdays off when everywhere is quieter and it’s easier to get things done. And we reward that flexibility too:
• 10% uplift to your base day rate when working a 12:30pm-8pm or 2pm-10:30pm shift
For the right person, it’s a great balance: full-time stability, varied shifts, more flexibility, and the opportunity to earn more.
• Ability to swap shifts with a colleague at any time with their agreement
• Sales incentives for strong individual performance
• £500 salary increase when you successfully complete your probation
• A further £500 salary increase the following quarter when KPIs are consistently achieved
About Us Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands
• Pimlico Plumbers London
• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Greensleeves Lawn Care
Brand: PIM UK Pimlico