About this role
Why Work For Us?
• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period • Benefits – Medical, Dental, Vision, wellness program and more! • Paid Holidays • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members • Free AAA Classic Membership • AAA Product Discounts • Tuition Reimbursement Program
. CANDIDATES MUST LIVE IN UTAH.
RESPONSIBILITIES / JOB DUTIES
• Member Retention and Reinstatement • Proactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss. • Negotiate payment plans and collect payments to reduce cancellations and reinstate memberships. • Respond to inbound inquiries from members regarding membership cancellations or concerns. • Address member questions, resolve issues, and provide personalized solutions to prevent cancellations. • Meet defined retention and reinstatement goals.
• Sales and Service Enhancement • Engage with Members to understand their individual needs and preferences. • Effectively present and explain the value proposition of various AAA membership offerings. • Promote and cross-sell additional products and services (travel, insurance, etc.) to existing members. • Answer Member questions, address concerns, and overcome objections to close sales. • Cultivate positive relationships with members to foster loyalty and satisfaction.
• Administrative and Operational Excellence • Adhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts. • Prioritize and execute outreach efforts within set timeframes. • Maintain accurate and timely records of all member interactions and actions taken.
• Continuous Improvement and Collaboration • Identify areas for improvement in retention strategies, service delivery, or operational efficiency. • Propose solutions and contribute to the implementation of best practices.
KNOWLEDGE AND SKILLS
• Excellent verbal and written communication skills. • Proven ability to build rapport and establish trust with customers. • Strong sales aptitude and negotiation skills. • Proficient in using Microsoft Office Suite (Word, Excel, Outlook). • Ability to thrive in a fast-paced environment and manage multiple priorities. • Adaptable and receptive to feedback.
EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES
• Minimum Requirement: • High School diploma plus 2-4 years sales, retention, or customer service
• Preferred Requirements: • Knowledge of AAA products, services, and systems. • Bilingual communication skills.
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