About this role
Why Work For Us?
• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period • Benefits – Medical, Dental, Vision, wellness program and more! • Paid Holidays • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members • Free AAA Classic Membership • AAA Product Discounts • Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions. This is a full-time, onsite, 5-day a week position at our AAA Orem branch, with Saturdays included.
Essential Functions
• Sales • Owns the relationship with the member from beginning to end of each travel related transaction. • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel. • Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business. • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations). • Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Member Experience • Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences. • Stays current with world events and latest travel industry developments and trends to provide relevant information to members. • Investigates and responds to travel-related member questions/complaints, and recommends solutions. • Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
• Operational Support & Compliance • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements. • Handles ticketing for air, hotel, car, and rail, along with primary member servicing. • Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions. • Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
Knowledge/Skills/Abilities
• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills. Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred • GDS experience preferred (Apollo/Galileo/Travelport) • Strong consultative selling skills with the ability to listen to members’ needs • Self-motivated sales drive and documented sales success • Detailed knowledge of travel products • Knowledge of worldwide geography, the ability to read and interpret maps and brochures • Ability to identify customer needs and recommend solutions • Application of good judgment and decision making • Ability to work efficiently both independently and as part of a team • Bilingual communication skills are a plus
EDUCATION / COMPETENCIES / CERTIFICATIONS / LICENSES
• Minimum Qualifications • High school diploma or equivalent • 3+ years of general sales experience
• Preferred Qualifications • 3+ years of recent experience selling international and domestic travel services
Work Environment/Physical Requirements This is an in-branch position. Saturday availability is required, along with occasional evenings for special events. Work consist of sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.
- This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.