About this role
What This Position Is All About:
The Vendor Relations team supports the management of resolving Accounts Payable related queries received through email / phone from vendors and internal partners such as merchants, the Finance Shared Services team in North America and other business groups. The position provides leadership and direction to a team of associates involved in day-to-day resolution of queries, besides providing insights about team and business performance, proactively addressing situations, creating a good rapport with business partners and a positive approach towards constant improvement. The position will report to the Team Leader – Vendor Relations.
Who You Are:
• Very good written and verbal communication to handle customers and suppliers from North America • Strong expertise in handling customer queries (email / phone) – Accounts Payable related query handling preferred • To manage business and supplier queries, providing advice, support and feedback clarification on process and agree new ways of working • Ability to handle escalated issues in a composed, yet result-oriented manner
As the Associate, Vendor Relations, you will:
• Work with various business partners via meetings/VCR to resolve issues, provide clarification on process and agree new ways of working • Intensive problem solving role, queries to be worked to conclusion; a high degree of judgment and decision making to ensure payment and charging accurately • Ensuring accurate & timely accounting postings and timely reconciliation in order to protect company profit
Qualifications Education – B.com/BBA