About this role
JOB SPECIFIC TASKS
• Support a team to make sure arrival date & preview date are same with company system • Make Pre-Arrival call or email to confirm arrival date & preview date • always coordinate with activation team for any changes arrival, preview or room upgrade. • update information to GRA/gallery regarding meet & greet on check in process • provide passport form to guest on check in process or preview time • welcoming guest on arrival & requalified to ensure all data valid • make friendly reminder call to make sure preview on time • provide information area & facilities, make sure guest on satisfaction. • anticipate guest needs & build the rapport with guest • address guest complain & escalate to manager when needed. • Ensure Compliance with health & quality standards
CANDIDATE PROFILE
• Minimum of one (1) year of experience in administrative, data entry or a related field. • Proficiency in English (additional language required for certain positions) • Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word • Ability to work under pressure, manage multiple priorities, and be a self-starter. • Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization. • Excellent organizational and attention to detail skills.
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
Analytical Skills
• Learning
Administration
• Organization
Personal Attributes
• Integrity • Positive Demeanor • Dependability • Stress Tolerance • Adaptability/Flexibility • Presentation
Communications
• Listening • Communication • English Language Proficiency • Applied Reading
Interpersonal Skills
• Diversity Relations • Teamwork • Interpersonal Skills
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.