About this role
Overview: Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level.
Primary Responsibilities:
• Perform data-entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles). • Prepare Reaffirmation Agreements with supporting documents and mail to attorneys. • Prepare and submit Proof of Claims (POC’s) to the court, including supporting documents. • Creates payment coupons and G/L tickets from trustee disbursements, arranging overpayments to trustee. • Review and verify “Summons and Complaint” from attorneys: Obtain signature from Workout or Liaison and send back to attorney. • Prepare ad hoc reports from systems, at management’s request and reconcile/correct as needed. • Prepare attorney referrals and assign to designated attorney. • Assigns matter number to case in preparation for billing/payment. Approve payment. • Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts. • Prepare, send and track claim forms. • Monitor and submit requests to change the status of accounts. • Perform skip tracing. • Prepare ticket work to allocate funds received, to ensure payment of expenses. • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. • Promote an environment that supports belonging and reflects the M&T Bank brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned.
Scope of Responsibilities: This position has potential customer contact or direct contact with Attorneys or Trustee, customers or other external vendors; mostly email correspondence with attorneys and/or other external vendors.
Education and Experience Required: A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience.
Strong verbal and written communication skills. Detail oriented. Proficient PC skills including word processing, spreadsheet and email software.
Education and Experience Preferred: Bachelor’s degree. Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location Getzville, New York, United States of America