About this role
Your Responsibilities
• Act as a technical expert, resolving complex service issues with effective, long-term solutions • Guide technicians on Miele diagnostic tools, software, and service procedures • Maintain up-to-date knowledge of Miele products, technologies, and service processes • Support the launch and implementation of new products and innovations • Partner with Product Support to identify product quality trends and communicate solutions • Collaborate with Domestic Service to improve training, processes, and technician performance • Assist with parts and accessory identification and ordering • Create and manage work orders and service documentation with high accuracy • Respond to internal inquiries with professionalism and efficiency • Contribute to continuous improvement in processes, documentation, and service quality
What we are looking for
• Bilingual (French & English) – strong communication skills required • 5–7 years of experience in residential appliance repair (field experience preferred) • Strong technical knowledge of: • Electrical and electronic systems • Refrigeration • Mechanical troubleshooting • Networking basics
• Experience with CRM/ERP systems and service tools (preferred) • High attention to detail, organization, and problem-solving ability • Ability to manage multiple priorities in a fast-paced environment • Experience with Miele products is an asset $60,000 to $70,000