About this role
EdgeOps Engineer- - - - - - - - - - - - Key Responsibilities
• • Provide expert technical support and troubleshooting for internal teams and external clients.
• Monitor system performance and proactively identify and remediate issues to ensure optimal uptime.
• Maintain secure, reliable, and up‑to‑date hardware and software environments.
• Lead and execute day‑to‑day IT operations related to Edge infrastructure.
• Document troubleshooting procedures, operational workflows, and maintenance activities to ensure consistency and knowledge sharing.
• Collaborate with vendors and internal stakeholders to plan, coordinate, and implement updates and enhancements.
• Enforce security standards and compliance requirements across all supported systems.
• Ensure alignment with company policies, operational frameworks, and industry best practices.
Required Competencies
• Primary Technical Skills
Strong proficiency in:
• • VMware vSphere and vCenter
• VMware Aria Operations
• vSAN / NAS technologies
• Solid experience in Linux system administration (RHEL 7 / 8 / 9).
• Ability to perform hardware monitoring and provide production support.
• Hands‑on experience with backup and recovery solutions such as Veeam and Rubrik.
• Strong understanding of security principles, controls, and operational security practices.
• Advanced troubleshooting and problem‑solving capabilities.
• Working knowledge of ITIL service management frameworks (Incident, Problem, Change, Request).
• Secondary Technical Skills
• • Ability to prepare high‑level technical and operational documentation (optional).
• Experience managing data center infrastructure hardware.
• Knowledge of platforms such as:
• Dell VxRail
• Lenovo Xclarity
• HPE SimpliVity
• Exposure to enterprise‑scale infrastructure environments.
• Experience or understanding of disaster recovery planning and execution.
• Familiarity with monitoring and observability tools such as Nagios, Grafana, and Splunk.
• Basic understanding of automation tools and infrastructure automation concepts.