About this role
REQ8965 Executive, Resorts Services (Open)
POSITION SUMMARY:
The Executive, Resorts Services (Hong Kong) is responsible to operate the HK Shun Tak office including any on floor assistance to Melco VIP(s). The Executive will assist to organize marketing trips for our guests and Melco VIP(s) to participate in Melco events and promotions.
PRIMARY RESPONSIBILITIES:
• Retain and increase loyalty by serving as a personal contact to guests and ensure excellent customer service is delivered • Liaise with various teams to facilitate and ensure a remarkable visit for our guests • Arrange hotel bookings and transportation arrangement for our guests • Assist and escort our guests onboard the transportation arrangement • Promote, sell and provide assistance to guests that purchase in-house entertainment tickets • Meet and greet our guests when needed • Perform tours and be familiarised with all Melco properties’ facilities and restaurants • Utilize every customer contact as an opportunity to market Melco properties, gain feedback on events and initiatives • Perform other administrative work or project as assigned by the company • Adhere to and act in accordance with all established policies and procedures of the company
KEY PERFORMANCE INDICATORS:
Customer Service Ensure all customers enjoy a positive experience in a welcoming and entertaining environment through providing an exceptional level of customer understanding and service which meets their expectations and engenders brand loyalty
Experience
• 1 year experience in Customer Services
Education
• College graduates or above
Skills / Competencies
• Hong Kong ID holder • Proficient in Microsoft Office • Proficient in English, Cantonese and Mandarin