About this role
Key Responsibilities Manage and handle customer accounts efficiently Respond to and manage WhatsApp communication, sales calls, and sales emails Make outbound and inbound customer calls Coordinate and connect with doctors as required Ensure timely follow-ups and resolution of customer queries Maintain accurate records and reports using MS Excel Meet service and sales-related targets Be flexible to extend working hours, work on Sundays and government holidays when required. Should be comfortable for travelling to visit clients, or meet the external stakeholders. Required Skills & Qualifications Minimum 2–3 years of experience in account management within the insurance industry Hindi language proficiency is mandatory Knowledge of multiple languages is preferred Strong verbal and written communication skills Proficiency in MS Excel Ability to multitask and manage high-volume communication Customer-focused with a problem-solving mindset Preferred Attributes Experience handling customers through digital platforms (WhatsApp, email, calls) Comfortable working in a fast-paced environment Willingness to work flexible schedules