About this role
The Learning Programs Coordinator works with the Regional Learning Programs Manager and sites leadership team to coordinate and support tactical and strategic projects and all training related activities for the sites. The individual in this position will provide high level program facilitation and administrative management. The Learning Programs Coordinator will play an integral role in ensuring all compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date and will dive deep into the training effectiveness data analysis. The Learning Programs Coordinator is assigned to the Learning Department and will manage specific responsibilities in that department. ● Coordinate and facilitate all training related programs. ● Assist with creation of training documents; utilize various programs to design effective training assets ● Ensure compliance with all Safety Training requirements and ensure accurate record keeping ● Identify and train Ambassadors and/or trainers to perform duties; provide continuous development and effectively complete manager on-boarding, cross-training events, and various other associate continuous training programs ● Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performance ● Drive the execution of all learning related audits and support operational initiatives ● Manage ticketing system and ensure tickets are closed within expected timeline ● Manage Process Coaching Program and ensure daily expectations are met ● Partner with Regional Learning Programs Manager to develop and track effectiveness of training programs. ● Monitor adherence to all established training programs to ensure standard work is achieved ● Assess developmental needs for individuals and groups and develop plans to close gaps ● Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes ● Fully understand workflow and daily production goals ● Participate in labor planning; partner with operations leaders to plan for new hire on-boarding and training ● Partner with Ops and leadership team to verify performance management process is followed and retrains are completed on time ● Document feedback results to help the learning department identify strengths as well as areas of improvement ● Solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve ● Balance and prioritize multiple tasks ● Maintain a positive attitude and presence on the floor ● Actively seek ongoing skill development.