About this role
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program manager and carrier specialists actively participating in Amazon's international expansion goals. We are seeking some highly motivated individuals who are interested in providing best-in-class logistics service to customers. Key job responsibilities 1. Handles assigned daily tasks, manage and handle T2 escalation and exceptions in daily work. Uses knowledge and skill to meet assigned goals in timely manner. 2. Handle problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP; evaluating compliance risks and escalates roadblocks. 3. Collaborate with service providers and origin or destination logistics teams to solve issues. 4. Act as the team process expert co-work with other stakeholders on process improvement/Product launch/UAT Test Managing business reporting as required, perform root cause analysis and own specific action to fix problems. 5. Take additional duties assigned by leadership as business related services and products continue to expand. 6. Complete other add-hoc tasks assigned by leaders.