About this role
*This is a 12 Month Fixed Term Opportunity* Amazon Fresh team is looking for talented Vendor Manager who will be responsible for improving product selection and managing relationships with vendors. Your Responsibilities: CUSTOMER NEEDS · Support identification of customer needs through pulling of metrics and providing overviews of industry landscape · Continuously seek information to improve the customer experience and makes recommendations to the business VENDOR MANAGEMENT · Analyze existing reports to identify retail selection gaps · Audit vendor costs and ensures that procurement costs are in line with goals · Create and manage contractual agreements · Prioritize vendor resources to improve customer experience, product availability and lowering prices and costs · Is responsible to create product knowledge · Implement promotional programs for vendor(s) BUSINESS OPERATIONS · Review and analyze vendor output metrics to make decisions regarding pricing, selection, and convenience and drives vendors to improve · Manage the promotion set up and launch · Regularly audit all vendor elements, performs deep dive analysis on problems to understand root causes and makes decisions based on data · Act as an escalation point to respond to customer needs for vendor(s) · Educate vendor(s) on tools, processes and resources AUTOMATION & PROCESS IMPROVEMENT · Identify opportunities to improve retail tools and systems · Simplify or automate tasks to drive improved business performance · Manage products from launch to end of life with goal of automating any manual tasks · May work with tech team to drive process change