About this role
The Capacity Planning Manager for Hub Delivery is responsible for developing and executing capacity planning strategies across short, medium, and long-term horizons. This role ensures the delivery network is properly sized to meet operational demand while maintaining service quality and cost efficiency. The manager serves as the primary liaison between hub operations and AMZL (Amazon Last Mile Logistics) capacity teams, ensuring accurate, timely, and actionable communication across all planning cycles. Key job responsibilities Key Responsibilities Capacity Planning & Strategy Develop and own the Short-Term Plan (STP), Mid-Term Plan (MTP), and Long-Term Plan (LTP) for hub delivery capacity, aligning with network growth projections and business targets Translate demand forecasts into actionable capacity requirements across people, space, equipment, and transportation assets Identify capacity gaps and surpluses across planning horizons and propose mitigation strategies Build and maintain planning models that support scenario analysis and sensitivity testing Network Communication & Alignment Serve as the primary point of contact between hub delivery operations and AMZL capacity teams Ensure structured, consistent, and timely communication of capacity plans, risks, and assumptions to all relevant stakeholders Lead capacity review meetings and planning forums with cross-functional teams Develop standardized reporting frameworks and dashboards to track capacity utilization and planning accuracy Operational Excellence Monitor actual vs. planned capacity performance and drive root cause analysis for deviations Partner with operations, engineering, and finance teams to align capacity investments with business priorities Support network expansion projects by providing capacity modeling and feasibility assessments Identify opportunities to improve planning processes, tools, and methodologies Stakeholder Management & Leadership Influence senior leadership decisions through data-driven capacity insights and recommendations Collaborate with finance to ensure capacity plans are reflected in budget and headcount planning cycles Lead and develop a team of capacity analysts, fostering a culture of analytical rigor and continuous improvement Build scalable best practices that can be replicated across the broader delivery network.