About this role
Edge Services builds and operates the software that provisions, manages, and maintains AWS Outposts and edge infrastructure at customer sites. Our systems handle device lifecycle management, network configuration, firmware updates, and operational health monitoring across thousands of racks deployed worldwide. When something needs to happen on an Outpost, our software makes it happen. You'll own features that directly impact how AWS operates infrastructure in customer data centers. Customer environments surprise us constantly. Networks behave unexpectedly. Hardware fails in creative ways. You'll build systems where mistakes affect real customers. Key job responsibilities - Design and implement services for device provisioning, configuration management, and operational automation - Build systems that operate reliably across diverse network topologies and hardware configurations - Debug complex issues spanning multiple services, often with limited visibility into customer environments - Drive operational excellence: alarms, runbooks, dashboards, and COE processes - Collaborate with hardware, networking, and platform teams to deliver end-to-end solutions - Mentor engineers and provide substantive code review feedback A day in the life Morning: check dashboards, investigate why a firmware deployment stalled overnight. Use AI coding assistants to quickly prototype a fix and generate test cases. Mid-day: code reviews, standup, design review for automated rack evacuation. Ask hard questions about failure modes. Afternoon: ship your fix, monitor the deployment. A field ticket comes in—debug across service boundaries, coordinate with the field team.Use AI tools to analyze logs and draft the follow-up ticket. About the team Site Services builds the software that provisions, configures, and operates AWS Outposts at customer sites worldwide. Our systems manage device lifecycle, network configuration, firmware updates, and operational health for thousands of racks in environments we don't fully control. We're an AI-forward team. We use AI tools daily to accelerate development, debug complex issues, and automate operational toil. We expect engineers to leverage these tools effectively and help us discover new ways to multiply our impact.