About this role
Role Overview We are looking for a detail-oriented professional to define, document, and optimize business processes and end-to-end transaction workflows. This role bridges business operations and technology by ensuring that process flows are clearly articulated, enabling teams to design and deliver effective solutions. Key Responsibilities • Business Process Definition: Analyze, document, and standardize business processes to ensure clarity, consistency, and alignment with organizational objectives. • Transaction Flow Mapping: Design and communicate end-to-end transaction workflows, capturing each step from initiation to completion, including decision points, handoffs, and exception handling. • Requirements Gathering: Collaborate with business stakeholders to elicit, validate, and document functional and operational requirements — including performance, scalability, and reliability standards — that drive process design. • Design Document Review: Engage with Process Subject Matter Experts (SMEs) and Technology teams to obtain assurance that the Technology High-Level Design (HLD) and Low-Level Design (LLD) documents align with defined business processes, transaction flows, and functional requirements — ensuring that proposed solutions accurately reflect business intent before development begins. • Process Optimization: Identify inefficiencies, redundancies, and gaps in existing workflows and recommend improvements to enhance operational effectiveness. • Stakeholder Communication: Serve as the liaison between business units and technology teams, translating business needs into structured process documentation that guides solution development. • Feasibility & Risk Review: Assess proposed process changes for operational risk, scalability, and compliance considerations, ensuring decisions are sound and future-ready. • Cross-functional Collaboration: Partner with product, operations, and technology teams throughout the project lifecycle to validate process designs and support successful implementation. • Documentation & Governance: Maintain up-to-date process documentation, workflow diagrams, and transaction models in accordance with organizational standards.