About this role
Senior Program Manager, Pharmacy Operations About the Role: We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Sr. Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business. Basic Qualifications: Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field Experience in program management, operations management, or related field Demonstrated experience in managing complex projects with multiple stakeholders Strong analytical and problem-solving skills with data-driven decision-making capability Excellence in stakeholder management and cross-functional team leadership Preferred Qualifications: Master's degree in Business Administration, Healthcare Administration, or related field Healthcare/Pharmaceutical industry experience PMP certification or equivalent project management credentials Experience in e-commerce or retail operations Six Sigma certification (Green Belt or higher) Knowledge of regulatory requirements in pharmaceutical supply chain Key Responsibilities: Operational Excellence: Lead and optimize daily order processing operations with third-party pharmaceutical sellers Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners Monitor key performance metrics and drive continuous improvement initiatives Strategic Leadership: Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency Identify and execute high-impact projects to generate new revenue streams Lead process improvement initiatives to optimize cost structure and improve customer experience Design and implement scalable solutions for pharmacy operations Program Management: Create and maintain project plans, timelines, and documentation Conduct regular business reviews and prepare executive-level presentations Manage risk assessment and mitigation strategies Drive data-driven decision making through analytics and reporting Stakeholder Management: Build and maintain strong relationships with cross-functional teams Collaborate with external partners and vendors Communicate project status and escalations to senior leadership Mentor and guide junior team members Impact: In this role, you will have the opportunity to shape the future of Amazon's pharmacy business, driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes. About Amazon Pharmacy: Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India. About the team As a Sr. Program Manager in Amazon Pharmacy, you'll be part of a small, fast-moving team building one of Amazon India's most complex and exciting new businesses. No two days look the same — you could be redesigning a supply chain network in the morning, aligning with 3P partners on operational inputs by noon, and diving deep into P&L levers by evening. You'll navigate regulatory complexity, drive cross-functional programs across category, tech, and operations, and directly shape how millions of customers access healthcare on Amazon.