About this role
Job Title: Operations Manager Job Description: A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives. Responsibilities: - Ensure a safe work environment for all associates and team - Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations - Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations - Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs - Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensure BM rates and OP2 throughput deliverables - Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Lead ART events from capacity planning perspective and prepare Man, Material, and Machine - Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards. - Manage People and team development - Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems. - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives - We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.