About this role
Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Selling Partner Experience enhancement initiatives for Vendors and Sellers engaged with Amazon. About the Role Retail Business Services is a strategic organization within Amazon, serving across multiple areas like account management, core operations and defect elimination. As RBS account management scales and contributes to 20% of Amazon e-commerce GMS, we have to figure out and scale Vendor & Seller Experience enhancement avenues, delighting the Selling Partner (SP) and ensuring consistent growth for the SP & Amazon. We are looking for a Program Manager to own identification of SP pain points, brainstorming with tech/product teams on solutioning, prioritization of product roadmaps by taking the right trade-off calls and drive goal definition/delivery for SPX enhancement. The Program Manager should also be comfortable navigating ambiguous spaces and unstructured problem statements, collaborating with multiple L10 orgs outside RBS, use escalation as a mechanism to remove blockers and own leadership reviews (MBRs/GTM strategy). Key skills include: - build domain expertise on the SPX space and collaborate with multiple Root Cause Owning teams like Listings, SPFT, WW VX teams - define and baseline leadership level goals, track progress, remove blockers and deliver timely goals, while keeping leadership updated through MBR/QBR mechanisms - dive deep into individual spaces and become the STL for the specific domain Key job responsibilities Emerging countries Defect Identification: Identify, categorize, and size stranded inventory defects specific to IES marketplaces — including Retail Bossed, Hazmat suppression, image non-compliance, expiry, and overstock/deadwood Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams, establishing joint goals, shared accountability, and regular review cadences with country leaders Program Execution: Own end-to-end goal delivery for Emerging country stranded inventory reduction, including opportunity sizing, solution implementation, adoption tracking, and COI impact reporting Data Foundation: Work with Data Engineering to identify alternate data sources for Emerging markets (where Hydra/CtSAI datasets are unavailable), validate mappings, and build baseline metrics to enable defect identification at scale Upstream Fix Alignment: Partner with internal teams (RISC, Janus, Category, FC Operations) to drive upstream fixes and close-loop mechanisms that prevent recurrence of stranded inventory defects Tool Adoption: Drive adoption of RBS automation tools (Sapien, Sherlock) in Emerging markets by working with country teams to ensure structured onboarding, training, and review mechanisms Scalable Playbooks: Adapt WW SIRP playbooks for Emerging country regional nuances (language, data availability, vendor workflows) while maintaining consistency with global standards Stakeholder Communication: Deliver monthly progress updates to Emerging Marketplace country leaders and RBS leadership with clear visibility into goal progress, blockers, and escalation needs