About this role
Key Responsibilities · Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc. · Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools. · Handle various types of cases related to inbounding, product issues and customer complaints · Provide required inputs to seller to manage customer feedback · Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging. · Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience · Document processes & regularly update existing SOPs · Review & suggest SOP changes required if any to the team basis input from Category managers · Handle various sets of daily, weekly and monthly business reports · Onboard new processes if required as per the business needs