About this role
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process. Summary of Responsibilities • Understanding of Accounts Receivables process and systems • Follow-up with internal teams via emails and calls to ensure timely resolution of disputes • Proven ability to work successfully in an ambiguous environment • Proven ability to meet tight deadlines, prioritize workload and meet productivity goals • Fluency in Microsoft Excel is a must • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Reconcile complex accounts and have excellent attention to detail Key job responsibilities GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process. Summary of Responsibilities • Understanding of Accounts Receivables process and systems • Follow-up with internal teams via emails and calls to ensure timely resolution of disputes • Proven ability to work successfully in an ambiguous environment • Proven ability to meet tight deadlines, prioritize workload and meet productivity goals • Fluency in Microsoft Excel is a must • Continually look at ways to improve the customer experience • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement • Reconcile complex accounts and have excellent attention to detail