About this role
The Hosted Execution (HEX) team is looking for a Software Development Manager who will lead a team of Support, SysDev, and Software Engineers. As the manager, you will be responsible for managing the service operational support, customer service migrations, software hygiene improvements, and continuous improvement through automation for HEX platforms. This is a great opportunity to join our mission to manage and build solutions that empower our customers and improve Customer Obsession. You will be responsible for developing tools to automate operations and improve developer productivity, providing operational support for HEX services and help with critical projects like HEX customer service support and migrations. If you feel excited by the challenge of setting the course for large company wide initiatives, managing and supporting customer facing products across Amazon, enjoy leading the troubleshooting and solving of complex problems this position may be a great opportunity for you. Key job responsibilities Lead and manage a team of engineers to: * Develop automation to aid operations and maintenance. * Improve and maintain software hygiene of the services team owns and supports. * Lead the work on maintenance driven projects. * Improve operational excellence through the support of incoming tickets, including extensive troubleshooting. * Reduce and manage the compliance risks for the services team owns and support.