About this role
Employer: BOP LLC Position: IT Support Eng II AMZ10909.8 Location: Madison, Wisconsin Multiple Positions Available: 1. Troubleshooting difficult IT problems without SOPs. 2. Planning and coordinating CMs and CM templates. 3. Collaborating with internal teams or vendors to execute projects. 4. Leading continuous improvement efforts. 5. Auditing the quality of work performed and provide constructive feedback when necessary. 6. Automating manual tasks; create/improve small tools that help make team operations more efficient. 7. Serving as the first point of escalation. 8. Participating in hiring, training and development of others. 9. Ensuring infrastructure networking and computing systems remain available during production hours. 10. Managing local technical projects. 11. Maintaining or creating policies, procedures, and processes. 12. Identifying root-causes of operational issues and process inefficiencies. (40 hours / week, 8:00am-5:00pm, Salary Range $60,700/year to $106,300/year) Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation