About this role
Business Application ExpertAct as the functional expert for warehouse and fulfilment systems within the Group Supply Chain organization. · Support the implementation of Manhattan Active WMS, including functional analysis, testing, configuration support, and user adoption. · Translate business needs into clear functional specifications and system requirements. · Define and document WMS KPI specifications in alignment with operational and management needs. · Prepare and maintain training materials, documentation, SOPs, procedures, and task instructions. · Work closely with supply chain, operations, IT, and key users to ensure process consistency and solution adoption. · Support reporting needs and contribute to dashboard design, with Power BI as a strong asset. · Promote best practices and ensure alignment with Medimarket Group logistics standards. · Participate in continuous improvement initiatives to enhance warehouse and fulfilment performance. Role & Responsibilities Supports or executes configuration(changes), testing, documentation, and incident analysis of business applications. Acts as second-line support and contributes to training and rollout activities.
Main duties Functional Expertise & Configuration
• Maintain base knowledge of the application and its parameters
• Configure simple workflows, rules, and settings
• Document requirements and test scenarios
• Analyse incident root causes with guidance
• Identify basic gaps between business needs and system behaviour
User Support & Enablement
• Act as first and/or second-line support for functional issues
• Prepare training materials and documentation
• Support user onboarding in new countries or teams
• Facilitate workshops with guidance
Continuous Improvement
• Collect operational feedback
• Suggest or make configuration fixes or small improvements
• Support or execute testing of new features, releases, migrations
Data Quality & Governance
• Configure, define and apply validation rules and maintain data integrity
• Support investigations into data inconsistencie
Interface with IT/Vendors
• Escalate technical issues
• Participate in release definition, realization and testing
Competencies
• Analyzing: Correctly analyzes situations. Interprets a problem according to circumstances and effectively seeks additional relevant information.
• Process & procedure orientation : Applies existing procedures and agreements and improves processes and workflows. Properly applies the procedures and agreements in force within the organization.
• Collaborating : Contributes to a common outcome, even when there is no direct personal benefit, and engages with others to achieve objectives. Actively collaborates, shares knowledge, and coordinates with others
• Quality orientation: Follows high-quality standards and seeks continuous improvement and quality assurance. Pays attention to quality and presents themself as quality-oriented.
• Change management : Organizes and implements changes, taking environmental factors and employee reactions into account. Communicates innovations and changes clearly and transparently and can manage employees’ reactions.
Profile :
• Education Master degree
• Minimum of 1 to 3 years of proven experience in a similar role.
• Fluency in French & English
• Team Member
• Scope : Group