About this role
Education: Other trades certificate or diploma. Work setting: Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Contact customers to deliver requested wakeup calls. Provide customer service. Address customers' complaints or concerns. Experience: 1 year to less than 2 years. Health benefits: Health care plan. Financial benefits: Group insurance benefits. Other benefits: Other benefits. Wellness program. Support for youths: Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth.