About this role
Education: Secondary (high) school graduation certificate. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Perform light housekeeping and cleaning duties. Provide customer service. Experience: 7 months to less than 1 year.