About this role
Education: College/CEGEP. Work setting: Relocation costs not covered by employer. Urban area. Tasks: Analyzes the administrative issues in order to provide help to the employee. Sort the technical problems in order to help the employee with established procedures. Hire, train, direct and motivate staff. Leading/instructing groups. Monitor and evaluate. Provide staff training. Resolve conflict situations. Conduct sales calls. Supervisory Experience. Offer mentoring. Monitor staff performance . Monitor department's performance. Conduct quality audits . Supervision: More than 20 people. Policy and program experience: Employee recognition. Type of experience: Call centre. Area of work experience: Quality assurance or control. Area of specialization: Sales. Security and safety: Criminal record check. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Large caseload. Large workload. Tight deadlines. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Initiative. Judgement. Organized. Reliability. Team player. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you live near the job location?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 2 years to less than 3 years. Employment terms options: Day. Overtime available. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Commission. Group insurance benefits. Life insurance.