About this role
Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Remote location. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Provide customer service. Computer and technology knowledge: Multi-line switchboard. Word processing software. Computerized bookkeeping system. Central reservation system (CRS). Spreadsheet. Internet. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Efficient interpersonal skills. Flexibility. Judgement. Organized. Reliability. Team player. Screening questions: Are you authorized to work in Canada?. Are you available for shift or on-call work?. Employment terms options: Early morning. Evening. Shift. Morning. Night. Experience: Experience an asset. Employment terms options: Day. Weekend. Overtime required. Overtime available. Other benefits: On-site housing options. Support for newcomers and refugees: Supports newcomers and/or refugees with foreign credential recognition. Does not require Canadian work experience. Support for youths: Offers on-the-job training tailored to youth.