About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Hospitality industry. Hotel, motel, resort. Tasks: Direct and control daily operations . Open and distribute mail and other materials. Plan and organize daily operations. Establish and implement policies and procedures. Record and prepare minutes of meetings, seminars and conferences. Determine and establish office procedures and routines. Schedule and confirm appointments. Manage contracts. Answer telephone and relay telephone calls and messages. Answer electronic enquiries. Oversee the preparation of reports. Order office supplies and maintain inventory. Arrange travel, related itineraries and make reservations. Greet people and direct them to contacts or service areas. Set up and maintain manual and computerized information filing systems. Type and proofread correspondence, forms and other documents. Perform data entry. Provide customer service. Maintain and manage digital database. Perform basic bookkeeping tasks. Respond to complaints of guests. Register arriving guests and assign rooms. Prepare reports on sales volumes, merchandising and personnel matters. Manage routine office functions including reception, telephone and booking appointments. Develop and implement policies and procedures for daily operations. Answer inquiries and provide information to customers. Greet customers. Computer and technology knowledge: MS Excel. MS Outlook. MS PowerPoint. MS Windows. MS Word. MS Office. Google Drive. Electronic mail. Technical terminology: Business. Security and safety: Criminal record check. Work conditions and physical capabilities: Ability to work independently. Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Repetitive tasks. Large workload. Work with minimal supervision. Personal suitability: Ability to multitask. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Team player. Accurate. Client focus. Reliability. Time management. Adaptability. Accountability. Dependability. Due diligence. Quick learner. Experience: 1 year to less than 2 years. Employment terms options: Morning. Weekend. Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Offers mentorship, coaching and/or networking opportunities for youth. Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.