About this role
Education: College/CEGEP. Work setting: Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Own tools/equipment: Cellular phone. Personal suitability: Client focus. Efficient interpersonal skills. Initiative. Judgement. Team player. Time management. Experience: 2 years to less than 3 years.