About this role
Education: College/CEGEP. Asset languages: Spanish; Castilian. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Perform general office duties. Receive and log complaints. Explain procedures, risks and benefits to clients. Maintain and manage digital database. Copywrite. Consult with clients after sale to provide ongoing support. Invoice clients. Photocopy and collate documents for distribution, mailing and filing. Greet customers. Computer and technology knowledge: Database software. MS Outlook. Work conditions and physical capabilities: Attention to detail. Tight deadlines. Work under pressure. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Judgement. Ability to multitask. Dependability. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Are you willing to relocate for this position?. Do you have experience working in this field?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 3 years to less than 5 years. Employment terms options: Day. Health benefits: Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: As per collective agreement. Group insurance benefits. Life insurance. Registered Education Savings Plan (RESP). Long term benefits: Long-term care insurance. Other benefits: Deferred Profit Sharing Plan (DPSP). Free parking available. Learning/training paid by employer. Other benefits. Paid time off (volunteering or personal days). Travel insurance.