About this role
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Analyze and provide advice on the managerial methods and organization of an establishment. Conduct quality audits . Develop quality management and quality assurance standards. Conduct research to determine efficiency and effectiveness of managerial policies and programs. Propose improvements to methods, systems and procedures. Supervise staff. Provide customer service. Train staff. Oversee development of communication strategies. Direct and advise staff in the development and implementation of service quality assessment strategies. Conduct quality control. Area of specialization: Process improvement. Business methods analysis. Organizational analysis. Business process management. Sustainability. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Attention to detail. Personal suitability: Client focus. Excellent written communication. Time management. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan.