About this role
POSITION TITLE: Access CoordinatorLOCATION: Toronto - 54 WolseleyAPPLICATION CLOSING DATE: June 22, 2026 by 4:00p.m.ABOUT STELLA?S PLACE: Stella?s Place is a community-based mental health agency dedicated to supporting young adults (ages 16-29) experiencing mental health challenges. We provide innovative, evidence-based services in a low-barrier and youth-friendly environment, including individual therapy, group programs, peer support, and system navigation.Mission: Partnering young adults and professionals to provide a collaborative, innovative model of mental health services.Vision: Healthy, resilient young adults living the lives they choose.Values: At Stella?s Place, we fundamentally value the capabilities and contributions of young adults, as we seek breakthrough innovations that benefit our community and society as a whole. We also value:Inclusiveness, diversity and equityAccessibility and a sharing of knowledgeCreativity along with a strengths-based approachPosition Summary:As the first point of contact for participants, families, and community members, the Access Coordinator plays a key role in creating a welcoming, inclusive, and emotionally safe space for adults accessing services at Stella?s Place. Rooted in principles of trauma-informed care, anti-oppressive practice, and youth engagement, this role supports young adults (aged 16?29) as they access mental health services, drop-in support, and wellness programming.You?ll balance administrative tasks with human connection?providing participants with warmth, clarity, and support as they navigate their recovery journey.Key Responsibilities:Participant Engagement & SupportGreet all participants and visitors with warmth, respect, and non-judgment.Create a trauma-informed front desk experience that centers participant choice and comfort.Respond to inquiries in person, over the phone, or via email in a clear and supportive manner.Offer information about services, eligibility, and registration processes.De-escalate situations with empathy and calm, using relational tools and team support.Booking & Access CoordinationCollaboratively support participants in booking appointments with clinicians (psychiatrist, family physician, drop-in counselling, etc.)Maintain up-to-date scheduling systems and respond to changing availability or participant needs.Ensure accurate records of contact, bookings, and service requests in client databases.Monitor participant flow and space capacity in drop-in areas (e.g., Café) and notify the manager when needs arise.Administrative & Operational SupportMaintain the organization and cleanliness of the front desk and shared spaces.Manage confidential documentation, intake forms, and waitlists with discretion and accuracy.Support operational flow by communicating participant needs to clinicians and peer workers.Assist with outreach, program sign-ups, and community resource navigation as needed.Qualifications:Diploma or degree in Social Work, Child & Youth Care, Psychology, Mental Health & Addictions, or Office Administration with relevant experience.Experience in mental health, youth engagement, or social services preferred.Strong interpersonal and communication skills; ability to hold space for others without judgment.Knowledge of trauma-informed, anti-oppressive, and culturally responsive practices.Familiarity with scheduling software, client databases, and Microsoft Office/Google Suite.Ability to multitask in a busy environment with warmth, clarity, and boundaries.Ability to keep their camera on during video conferencing.Working Conditions:Hybrid model with a minimum of three days per week in the office.Occasional evening or weekend hours may be required.This position entails both sedentary and active tasks, including engaging with individuals who may be navigating diverse and complex emotional experiences.Some lifting up to 40lbs is required. SALARY & BENEFITS:Salary: $58,985.01 and comprehensive heal