About this role
As a constantly growing HVAC Mechanical services company, we are looking for a dedicated, warm and friendly team player who enjoys a challenge, thrives under pressure, and has a personality that will brighten up any room. Knowledge of working in an HVAC environment is a considerable asset.
*CORE COMPETENCIES*
* Driven to provide excellent Customer Service with effective customer interaction skills * Excellent organizational skills - ability to prioritize work assignments and multi task is essential * Comfortable with being directly involved in a fast paced environment * Must be flexible and willing to work additional hours (as required) * Displays exceptional interpersonal skills * Ability to develop and maintain relationships with clients as well as internal and external business partners * Proven communication skills - both verbal and written * Capable of working with minimal supervision ? a self-starter with the ability to meet deadlines and produce accurate results * Excellent social media skills * Is able to adapt, respectful, courteous * Proficiency in Word and Excel key * Exhibits a sound work ethic
*RESPONSIBILITIES*
* Providing support in an environment with a broad variety of administrative and clerical functions * Responsible to schedule, assign, and dispatch Field Service Technicians * Coordinates and schedules all service work for maintenance * Ensures proper information is obtained and entered for all service calls * Organize the workflow in tandem with customer deadlines * Maintains an even flow of work between the customer, the workspace and the technicians. * Establish and maintain a good working relationship with stakeholders * Manage agent compliance paperwork, example ? insurance, WSIB, etc. * Reception duties as assigned ? directing calls, filing etc. * Responsible for performing accurate invoicing * Accountable for accurate and timely input of billing data and distribution of invoices to customers/internal contacts * Review warranty requests as needed * Review Service Job Estimates * Maintain electronic and hard copy filing system meticulously * Perform data entry and scan documents * Maintain and update social media platforms * Assist in resolving any administrative concerns and suggest process improvements * Provide proactive follow up with customers, field representatives and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded * Report customer feedback to management whether positive or negative * Prepare and modify documents including correspondence, reports, drafts, memos and emails
*EDUCATION*
* Completion of secondary school diploma preferred or the equivalent in combination with education and experience. * Willingness to attend and participate in training and development programs as required
*EXPERIENCE*
* Minimum 2 ? 5 years administrative (HVAC) experience in a computerized and automated office environment * Housecall Pro proficiency considerable asset * Bookkeeping familiarity an asset, but not a requirement * Telephone techniques and computer skills in a customer service environment is fundamental and required
Benefits:
* Work from home opportunities * Flexible working hours * Vacation & paid time off
Job Types: Full-time, Part-time
Pay: $20.00-$26.00 per hour
Benefits: * Dental care * Vision care
Education: * Secondary School (preferred)
Experience: * administrative assistant: 1 year (preferred) * HVAC work: 1 year (required)
Work Location: In person