About this role
Key Responsibilities:
• Customer Service: Provide professional and courteous service, addressing customer concerns and offering tailored solutions. • Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution. • Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories. • Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times. • Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed. • Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers. • Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns. • Product Knowledge & Training: Stay updated on industry trends and attend training to enhance expertise. • Collaboration: Work closely with internal teams to streamline operations and improve customer service. • Compliance & Safety: Adhere to company policies and safety regulations. • Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders. • Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment. • Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues. • Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.