About this role
Are you ready to get ahead in your career?
• We want to empower you to turn your ambitions into achievements. • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Wholesale Account Manager is responsible on both GSM and FNW total billings revenues and new contracts; Manage a set of customers assigned for the year – renewal of contracts, finding new opportunities for yearly incremental business; Create, Build, Enhance and maintain customer relationship Business development activities i.e. new customers and project based activities on ad hoc basic for existing accounts.
Responsibilities:
• Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met.
• Build market position in the assigned account by identifying potential business deals and closing relationship with existing and new customers.
• Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts.
• Provide and screen data/information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making.
• Provide excellent service to Company PIC to ensure maximized customer satisfaction.
• Assist collection team on customers’ aging. Ensure pipeline in CRM are diligently updated – consistently putting new opportunities week on week AND progressing the opportunity sales motion from creation to closing.
• Develop comprehensive Account plans for all assigned customers. Orchestrate communication and collaboration between cross functional Maxis team and customers.
• Keeping track of all post sales activities with timely delivery. Working closely with Solution Channels Manager and Identifying new solutions for all assigned customers for sustainable account growth.
The Fit:
• Bachelors Degree in relevant field of study • Relevant working experience: 7 to 10 years • Experience in using CRM • Excellent solution selling skills. • Excellent sales performance track record. • Telco experience is an added advantage. • Personal traits: Positive, Passionate, Collaborative, A self-starter, Ability to perform under pressure in a challenging environment and A team player.
What’s next?
• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.