About this role
*Xtreme Towing is currently seeking a reliable and organized Dispatcher to join our team.*
As a Dispatcher, you will play a key role in coordinating drivers, managing service calls, and ensuring customers receive prompt and professional assistance. The ideal candidate is able to work in a fast-paced environment, multitask effectively, and communicate clearly with both customers and drivers.
Responsibilities
* Answer incoming calls and dispatch service requests * Coordinate and monitor tow truck operators throughout their shifts * Communicate with customers, drivers, insurance companies, and roadside assistance providers * Enter and update call information accurately in the dispatch system * Prioritize calls and assign jobs efficiently * Maintain records and documentation of completed services * Provide exceptional customer service during stressful situations
Requirements
* Strong communication and customer service skills * Ability to multitask and work under pressure * Basic computer skills and ability to learn dispatch software * Strong organizational and problem-solving abilities * Previous dispatch, customer service, or towing industry experience is an asset * Availability to work evenings, weekends, and holidays as required
What We Offer
* Competitive pay based on experience * Full-time and part-time positions available * Supportive team environment * Opportunity for growth within a growing company * On-the-job training provided
If you are dependable, detail-oriented, and thrive in a fast-paced environment, we encourage you to apply and become part of our team.
Pay: $18.00-$22.00 per hour
Work Location: In person