About this role
Are you ready to get ahead in your career?
• We want to empower you to turn your ambitions into achievements. • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
• Execute customer lifecycle initiatives, including onboarding, engagement, and retention programs to enhance Customer Lifetime Value • Plan, schedule & execute upsell, cross-sell, and migration campaigns to drive ARPU/ARPA growth • Monitor campaign performance and lead process & system optimizations to improve conversion and revenue outcomes • Analyze customer data and campaign results to generate actionable insights • Prepare timely reports and dashboards to track KPIs and performance trends • Optimize rules and segments to deliver targeted & personalized campaigns to achieve optimal conversions • Support testing (A/B, control groups) to improve campaign effectiveness • Adapt CVM tools and campaign management platforms to execute and track campaigns • Support enhancements and troubleshooting efforts in collaboration with IT and analytics teams • Work closely with Marketing, Product, IT, and Finance teams to ensure timely and accurate campaign delivery • Coordinate dependencies to ensure smooth & timely execution of initiatives • Support presentations and updates for internal reviews
What’s next?
• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process. • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.