About this role
Join the Team at Aquavac
Aqua Vac Sewer & Drain Ltd is a trusted Lower Mainland service company that helps homeowners, businesses, and property managers keep essential sewer, drain, and catch basin systems running smoothly through reliable, hands-on work that directly supports the safety and function of local properties and infrastructure.
Our reputation has been built on reliability, professionalism, responsive service, and a commitment to getting the job done right. As we continue to grow, we are looking for an organized, customer-focused Office Manager to become a key member of our team.
About the Role
This position serves as the central hub of our daily operations. You will be the first point of contact for customers, responsible for coordinating service requests, scheduling crews, supporting field operations, and ensuring the office runs smoothly.
No two days are the same. One moment you may be scheduling emergency service calls, the next you may be preparing invoices for approval, coordinating with technicians, or helping a customer understand the services they need.
If you enjoy being hands on, and working in a fast-paced environment, solving problems, and keeping people organized, we'd love to hear from you.
What You'll Do Customer Service
? Answer incoming phone calls, emails, and customer inquiries
? Provide exceptional service to customers
? Coordinate service requests and follow up on customer needs
? Communicate scheduling updates and job status information
Scheduling & Dispatch
? Schedule daily work for service technicians
? Coordinate crew schedules to maximize efficiency and customer satisfaction
? Respond to scheduling changes and urgent service requests
? Ensure field staff have accurate job information and documentation
Administration
? Prepare work orders and maintain accurate customer records
? Support accounts receivable activities
? Maintain filing systems and operational documentation
? Assist with reports, data entry, and administrative projects
? Support general office operations and supply management
Team Support
? Serve as the communication bridge between customers, technicians, and management
? Help identify scheduling conflicts and operational challenges before they become problems
? Contribute ideas that improve efficiency and customer experience
? Work with Owners to support filing, invoice inputs, and general office organisation as needed
What We're Looking For
Required Qualifications
? 3-5 years of experience in office administration, customer service, dispatching, or operations coordination
? Strong organizational and multitasking skills
? Excellent verbal and written communication skills
? Professional and friendly customer service approach
? Proficiency with Microsoft Office and computer-based systems
? Ability to remain calm and organized in a fast-paced environment
? Strong attention to detail and follow-through
Assets
? Experience in construction, trades, utilities, transportation, plumbing, excavation, restoration, or other field-service industries
? Dispatch or scheduling experience
? Experience with QuickBooks or accounting software
What Makes You Successful
You're someone who:
? Takes ownership and gets things done
? Enjoys helping customers and solving problems
? Thrives in a busy environment with changing priorities
? Communicates clearly and professionally
? Keeps details organized without losing sight of the bigger picture
? Works well independently and as part of a team
Apply Today
If you're looking for a role where you can work with a great team, and help keep essential infrastructure operating across our communities, we'd love to hear from you.
Please submit your resume and a brief cover letter outlining your experience and interest in joining our team.
Pay: $28.00-$35.00 per hour
Work Location: In person