About this role
*About Us*
At Mr. Handyman of West Calgary, we are a tight-knit team dedicated to delivering high-quality home improvement and commercial maintenance services. We operate in a fast-paced environment where collaboration is key. We believe in an open-door policy and truly care about your growth, because we only succeed when you succeed. If you thrive in an energetic setting and love supporting a team to achieve a common goal, you?ll fit right in.
*The Role*
We are looking for a reliable, proactive Customer Service Representative to join our team. As the first point of contact for our customers, you?ll play a critical role in keeping our daily operations running smoothly. You will work in a supportive office environment to manage schedules, assist customers, and keep our technicians busy.
*What You?ll Do Daily*
* *Customer Communication: *Answer incoming calls, respond to emails, and handle online inquiries promptly and professionally. * *Outreach & Follow-Ups: *Conduct proactive outreach calls to clients and follow up on estimates and completed jobs. * *Scheduling & Dispatching: *Manage and optimize the schedules for our field technicians using ServiceTitan. * *Estimates & Pricing: *Provide rough, over-the-phone project estimates using our established price guides. * *Account & Issue Management: *Handle customer complaints with empathy and professionalism, and manage relationships with our commercial accounts. * *Administrative Support: *Utilize the Microsoft Office Suite (Word, Excel) to maintain accurate records and support office workflows.
*What You Bring to the Team*
* *Experience:* Minimum of 2 years of experience managing customer profiles or working in a dedicated customer service/administrative role. * *Industry Knowledge: *Experience in the construction, trades, or home renovation industry is a major plus, but not required. * *Tech Savvy:* Strong proficiency with the Microsoft Suite (Word, Excel). Experience with ServiceTitan is an asset, but we will fully train the right person on our CRM and other internal software. * *Skills: *Exceptional communication skills, strong problem-solving abilities, and a knack for staying organized in a fast-paced environment.
Ready to join the Mr. Handyman team? Apply today!
Pay: $22.00-$25.00 per hour
Benefits: * Company events * Dental care * Extended health care * Life insurance * Paid time off * Vision care
Ability to commute/relocate: * Calgary, AB T2E 6M6: reliably commute or plan to relocate before starting work (required)
Application question(s): * Do you have any knowledge/experience with the construction industry? If not, are you willing to learn?
Experience: * Customer Service: 2 years (required)
Location: * Calgary, AB T2E 6M6 (required)
Work Location: In person